1. Returns Eligibility
We accept returns for medical equipment and supplies that are defective, damaged during transit, or incorrectly delivered. Due to the nature of healthcare products, certain items may be non-returnable for hygiene and safety reasons.
2. Return Process
To initiate a return, please contact our customer service team with your order details and proof of the issue. Items must be returned in their original packaging and condition.
3. Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed via the original payment method or as agreed upon with the customer.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please reach out to us or visit our facility at BMA Bhaban, Dhaka.